Instantly Telegram reply loop

What was wasting time

Lead replies were easy to miss inside another email tool. The team wanted to answer from a phone without losing the original email thread.

What changed

I built a service that sends new replies to Telegram and sends the answer back in the same email thread.

Result

The team can answer leads faster from a phone while keeping the email conversation clean.

How it works

1. Catch a new lead reply.
2. Send it to Telegram.
3. Store the pending response.
4. Match the phone reply to the right email thread.
5. Remind or expire old replies.

Tools, explained

• FastAPI is a small web service used to receive and route messages.
• A technical part of the build that supported the business outcome.
• The Telegram Bot API sends lead replies to the operator on a phone-friendly app.
• A technical part of the build that supported the business outcome.
• A technical part of the build that supported the business outcome.

Related services

Impact